Customer Service

Customer Service

As we are a small business run by three people, of course mistakes can happen!
But don't hesitate, we are always ready to answer your questions or help you as best as possible.
You can therefore always call during our opening hours, and we endeavor to answer emails the same day or the next day.

You can believe that we always do our best so that you get the best possible experience!
No question is too small or awkward with us.

Kærligst hilsen, Team Kræss.

You make a difference when you shop at Kræss

When you shop at Kræss, you support small and talented designers who make their designs by hand in Denmark.

Thank you. You make a big difference for them and for the climate. At the same time, you can enjoy getting a unique design that not everyone has. We hope you keep it for life.
Peace of mind when you shop at Kræss Webshop.
Delivery 1-3 working days with GLS.
30 days return policy.
We ship from our store - the entire order arrives at the same time.

We have a store in Copenhagen.
All designs on the webshop are also in our shop.
Try, see and feel the design.
Ready for collection in store within 24 hours if you choose Click&Collect.
Every time you shop in a local business there is a real person doing a little happy dance