We ship to all of Europe and USA.
- You can choose shipping destination on cart page.
- When you have set your shipping destination you will see the shipping cost.
- Expected shipping time: Sweden: 1-3 days. Germany: 1-3 days. Norway: 2-5 days. Rest of EU: 2-8 days. USA: 4-20 days.
Shipping rates
| Weight* | Sweden (Shop Delivery) | Sweden (Home Delivery) | Germany (Shop Delivery) | Germany (Home Delivery) | Norway (Home Delivery) | Rest of Europa** | USA (Home delivery) |
| < 1 kg | 119.- kr. | 159.- kr. | 109.- kr. | 129.- kr. | 369.- kr | 149-499.- kr. | 599.- kr. |
| 1-5 kg | 139.- kr. | 179.- kr. | 139.- kr. | 159.- kr. | 419.- kr. | 239-699.- kr. | 979.- kr. |
| 5-10 kg | 159.- kr. | 249.- kr. | 179.- kr. | 199.- kr. | 499.- kr. | 289-899.- kr. | 1379.- kr. |
| 10-15 kg | 199.- kr. | 319.- kr. | 239.- kr. | 239.- kr. | 569.- kr. | 329-1499.- | 1999.- |
| Estimated delivery time (week days) | 2-4 | 2-4 | 2 | 2 | 2-5 | 2-7 | 3-7 |
Is your package damaged during shipping?
If the package is damaged during shipping, please contract us. We always strive to compensate the costs, returns and the product to a reasonable extent.
Right of withdrawal and return
30 days full return policy is given for goods purchased in our Webshop.
The period is counted from the day you receive the order.
You must bear the return costs yourself.
Cancellation must be notified to us within 30 days of purchase and from the cancellation you must return within 14 days after the shipment.
The notification must be given per. email at kunderservice@kraess.dk. In the notice you must clearly indicate to us that you wish to exercise your right of withdrawal.
We will send you a return label which you must print and use to send the package back.
You can also choose to use our standard withdrawal form. You must send it as an attachment to our mail. You can find it here: https://kraess.dk/wp-content/uploads/2019/12/kraessfortrydelseformular.docx
The condition of the item when you return it
You are only liable for any deterioration in the value of the product due to handling other than what is necessary to determine the nature, characteristics and functioning of the product. In other words – you can try the item in the same way as if you tried it in a physical store.
If the item is tried in addition to what is described above, we consider it used, which means that upon cancellation of the purchase you will only receive part or none of the purchase amount, depending on the trade value of the item.
Therefore, in order to receive the full purchase amount, you must do the same as you can in a physical store. You may try the item, but do not put it into actual use.
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